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Frequently Asked Questions
About the Artwork
Yes — every Arvionart piece is 100% hand-painted on canvas by a real artist, brushstroke by brushstroke. We never use prints or AI-generated images. Before your artwork ships, we send you real photos and videos so you can see the true texture, color, and craftsmanship for yourself.
Our paintings are 100% hand-painted originals, but they don't come signed by default. If you'd like your piece signed, just let us know before it ships and the artist will add a signature at the lower right corner of the canvas, at no extra charge.
Our paintings are hand-painted using professional oil/acrylic paints on high-quality linen canvas, which is waterproof and moisture-proof. Each piece arrives framed and ready to hang.
We offer three options.
If you purchase the framed / frameless option, we will provide the hooks so you can hang it easily when you receive it.
If you purchase a rolled painting, you will need to find a local gallery to frame it for you. They will install the hooks for you.
When shopping for artwork, size can have just as much of an impact as the composition of the piece. It is important to determine where you want to hang your art first so that you can measure to find the perfect size.
- For abstract art, BIGGER IS BETTER to maximize impact.
- An oversized piece of art in a small room can create a focal point.
- A small piece in a large room may get lost. Try grouping several smaller pieces together to create a display of art to fill the area of the room.
- Another rule of thumb for hanging art is to center it at eye level. Consider if you'll usually be standing or sitting in the space and select your eye-level height accordingly.
Orders & Customization
Yes, custom sizing is available. Please contact us at info@arvionart.com with the dimensions you're looking for, and we'll send you a personalized quote within 24 hours.
Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact info@arvionart.com and we will do our best to accommodate you.
You can cancel or modify your order for free within 24 hours of placing it. After that, our artists will have already started hand-painting your piece, so we're unable to accept cancellations or changes — thank you for your understanding.
Please contact info@arvionart.com or log into your account if you need to cancel your order.
Shipping & Delivery
Creating Time: Generally 7-12 days
Shipping Time: Generally 7-12 days by FedEx/DHL
For quantity order, please contact us at info@arvionart.com to confirm the accurate time frame.
Shipping costs are included in the price, regardless of destination.
Yes, Free shipping all over the world.
Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.
Rolled paintings are packed carefully in a strong paper tube, Framed paintings are packed carefully in a quality wooden box
Returns, Refunds & Damage
We offer every customer a 30-day no-risk money-back guarantee. Return it for a FULL refund or get a replacement just as easily as you purchased it. We want happy customers! For any reason, if you don't like the painting you received, you can return it in its original package and condition within 30 days of receiving it. Please contact info@arvionart.com
Once we receive the returned items, it will take up to 3 business days for us to process the refund.For PayPal account holders,up to 3 business days for the transaction to appear on your PayPal accountFor credit card refunds.
For damaged item, please kindly contact Arvionart within 30 days of the date it was received and will be exchanged for the same item. Please contact us at info@arvionart.com if you would like to replace your item.
Payment
Arvionart currently accepts Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and UnionPay.
If you have other questions, please just send it to info@arvionart.com

